Fees for Shipping and Logo Set Up
How much will it cost to ship my order?
Your shipping costs are determined by the weight of your package. Please note that these rates only apply to ground shipping addresses within the contiguous United States which excludes Alaska, Hawaii and Puerto Rico and Canada.
For orders outside the U.S., Shipping & Handling is dependent on the shipping address and the weight of the package. Exact shipping fees will not be known until the order is processed, weighed and ready to ship. The shipping fees will be charged separately after your order has shipped and we have the exact cost.
How does the “Short Run Fee” work?
If your embroidered order is less than $79 using the same Logo, a Short Run Fee of $25.00 will be added to your order.
Logo Set-Up And Embroidery Fees
Unlike most of our competitors, we do not charge a set up fee to translate your logo into an embroidered work of art. We’re confident that our products and people will win you over and that you’ll be a Custom Tee Factory customer for a long time. We’re not looking for a short term revenue boost, we want to build a long-term relationship.
When you place your first order, we will evaluate your logo to make sure it will translate well into embroidery. If your logo needs modifications to meet our standard-size, we will reach out to you and explain the changes we need to make. In most cases we can stay under the 11,000 stitch maximum while retaining the character and appearance of the logo.
After we’ve evaluated your logo, we will format it for embroidery. We’ll then email a proof for your review. If you request changes, we’ll work with you to get the look you want while maintaining good embroidery design. We will not produce your order until you have approved a proof.
Embroidery files that we create are the property of Custom Tee Factory. There is an option to purchase your embroidery file, if necessary. The fee to purchase .dst files is $50 per logo. Please contact our Customer Experience team for assistance or for additional information.
Additional Logo Location Fees
Our published prices include your logo embroidered in one location. The charge for additional logo locations is $5 per location per item.