98% of all logos we receive will have no problem transferring to embroidery and qualify for free embroidery. You will never pay an application charge if your logo is less than 11,000 stitches (98% of logos apply). If your logo is quite dense or high thread fill, rest assured our graphic designers will work with you to do what it takes to revise your logo appropriately. Our free embroidery grants you one logo application on the left chest by default; however we can sew your logo on a sleeve or back yoke of a garment instead at no extra charge. Our goal is to make the process as easy as possible.
No way! You can mix and match every item on our site and our graphic designers will supply you with two versions of your logo for both light and dark colored items free of charge! At our competition, you'll find a lot of unavailable color and size runs. some of our products have as many as 34 color choices and are almost always in stock.
Once you place your online order with us and upload your logo in our DESIGN LAB, you can expect an email confirmation within 24 hours. If you are a new customer or are using a new logo, you will see a proof of your embroidered or screen printed logo within the next 2 to 3 business days. Once you're 110% happy with it, we will start sewing or screen-printing your order. We will ship your order 7 business days after your logo approval. If you need a rush order, it's no problem - please CONTACT US. If your logo is already on file from a previous order, expect your new apparel that much faster.
You can upload your logo during START DESIGN NOW! (.jpg, .png, svg, & .gif files are accepted) logos in other file formats can be sent to firstname.lastname@example.org (referencing your order # in the subject line). We accept most formats (.ai, .eps, .pdf, .jpeg, .tif, .bmp, .gif, .psd, .doc) however the higher the resolution the better, files that have 150dpi resolution or better.. Next, our graphic experts will get to work on your logo and within 2-3 business days you will receive an embroidery or screen printing proof, taking into account any special graphical requests that you may have. After you approve your logo proof, we will ship your completed order within 7 business days. That's almost half the time of our competition!
We guarantee that you will be happy with your order and we will fix it if it is not to your liking. We strive to keep you 100% satisfied so you'll do business with us again and again. If there is a problem with your order, please CONTACT US with your order number and provide as much detail as possible and our quality control department will be happy to assist you.
Most Embroidered items can be returned within 30 days of receipt of your order. Our quality control department will work with you to find the best resolution.
Please let us know if you are ever not 100% satisfied with anything you buy from us, or anything we do for you. If you are not 100% happy, we have not done our job.
If your first order is over $79 you get your logo digitized and set-up for FREE, for a lifetime of use. If you want to try us out with a smaller order, we totally understand, and will charge you only $25 to set-up your Logo or a Text Logo. That's still half the price of our competition. Remember: once your logo is set up, you will never pay this fee again.
Absolutely! We want you to be rock-solid certain of how your order will look. We will not start with your order until you have signed off on your Logo Proof. Upon approval of this proof your logo is then ready for embroidery. If this is a repeat order, we will not bother you with another proof unless you request it.
Our logo experts would be happy to evaluate your logo at any time and offer suggestions on how to improve it for embroidery or screen printing. For a free logo evaluation, please email your logo to email@example.com Once you have an order placed with us, our logo specialists will move forward with the set up process.
Absolutely not! Your logo is on file for a lifetime of use. You can reorder as many times as you like and pay no extra fees. And with our no minimums policy, small fill-in orders are not a problem. If you choose to reorder with a new logo it would be subject to a one time returning customer logo set up charge of $25. Rest assured once each logo is digitized they stay on file for a lifetime of use.
We're graphics experts at Custom Tee Factory, and the vast majority of logos (97%) only need minor tweaks for embroidery that require no fee. When setting up your logo, we do an excellent job at making sure that it transfers to embroidery as accurately as possible.
If your logo requires any graphical edits we would be more than happy to make the necessary changes for you. Please note the required changes to your logo while placing your order - be as specific and thorough as possible. Edits needed to your logo such as adding outlines, adding/altering other graphical elements will incur a small one-time $25 Logo Edit Fee.
For best embroidery results, we cannot produce a logo larger than 4 inches by 4 inches. We want your logo to look its best and will work with you to size it correctly. No word, letter, or graphical element in your logo should be under 3/16 of an inch, in order to translate to thread properly. If there is tiny detail in your logo, it may have to be removed or modified by our graphic designers. Not to worry, as we will work with you through the revision process in order to make your logo meet our standards. Our logo experts will do everything in their power to make your logo an embroidery masterpiece! Please note we will provide at no charge 1 logo size with two color versions at no charge (one for light colors/and one for dark) If you would like an additional size of your logon on file beyond the complimentary one, we've got you covered.
Our expert graphic designers will work with you to modify the thread colors of your logo so it looks great on both light and dark fabric backgrounds. You will see a proof of how your logo will look on both light and dark backgrounds, and we guarantee you'll be satisfied before we start your order. If you require additional color combinations beyond the light and dark colored versions, no problem!
All copy or other material submitted by the customer for use by Custom Tee Factory being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by Custom Tee Factory on the products ordered will not violate any such laws, and Custom Tee Factory. Hereby disclaims any and all liability for compliance with such laws in the use of the customer's copy or other material. The customer hereby agrees to hold Custom Tee Factory harmless for any damages, costs, and/or expenses that may arise from any and all actions as a consequence of Custom Tee Factory's use of said copy or other material or the operation undertaken by fulfilling the customer's order.
An estimated delivery time will be provided to you once your order is placed and your proof is approved. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 7-10 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturdays & Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.We can accommodate rush orders, though, so please contact us if you need even faster service by email at firstname.lastname@example.org.
Of course! We love our brothers (and sisters) to the north, which is why we offer competitively priced shipping to Canada! A flat shipping charge of $49. will apply to all orders shipping to Canada. All packages will be sent using Fedex service which means most will be delivered in 3 business day once they're shipped! Our shipping rates include all duties and fees so you don't need to worry about any hidden charges here!